Support Center
Connecting to the App
Pair DreamLink to the app, resolve common Bluetooth issues, and verify sync status.
Pairing requirements
- Bluetooth enabled on your phone
- DreamLink plugged in and in standby mode
- App updated to the latest version
- Location permission enabled if required by your mobile OS
Recommended pairing order
- 01Open the DreamLink app and sign in.
- 02Tap Add Device and select your pillow model.
- 03Keep the phone within one meter during discovery.
- 04Approve any Bluetooth or local network permissions.
- 05Wait for firmware and region sync checks to finish before closing the app.
If pairing fails
Force-close the app, restart Bluetooth, and unplug DreamLink for ten seconds before retrying. Most failures come from stale Bluetooth sessions rather than hardware faults.
If the pillow appears in your phone settings but not in the app, remove the saved pairing in system Bluetooth settings and start again inside the app.
Next Step
Use this guide to choose the right DreamLink
If you are comparing DreamLink after reading this guide, start with the full lineup, then look at DreamLink One Pro for deeper sleep staging, closed-loop guidance, and stronger app-driven insight. Finish on our science page to understand how sensing and guidance work together.
Compare all DreamLink models
See Lite, Pro, and Ultra side by side before you choose.
Explore DreamLink One Pro
Best fit if you want deeper sleep staging, closed-loop guidance, and stronger app-driven insight.
Read the science behind DreamLink
Learn how sleep staging, EEG, and closed-loop guidance power the system.
Related Guides
Quick Start Guide
Set up DreamLink from box to first sleep session in under ten minutes.
Firmware Updates
How DreamLink firmware updates work, when to install them, and how to avoid failed updates.
Reading Your Sleep Report
How to interpret the nightly dashboard, trend cards, and signal warnings in DreamLink.