Support Center
Customs & Duties
What customs fees are, when carriers collect them, and how to avoid clearance delays.
Who charges customs fees
Duties and taxes are imposed by the destination country, not by DreamLink. In some markets they are prepaid at checkout; in others the carrier or customs authority collects them before delivery.
What can delay clearance
- Missing phone number or incomplete delivery address
- Unpaid duties or taxes
- Identity verification requests from the carrier
- Market-specific restrictions on connected hardware
What support can help with
Support can help confirm shipment documents and order values, but local authorities make the final clearance decision. If a package is held, act quickly when the carrier asks for payment or documents.
Next Step
Use this guide to choose the right DreamLink
If you are comparing DreamLink after reading this guide, start with the full lineup, then look at DreamLink One Lite for essential sensing, gentle guidance, and a lower-friction starting point. Finish on our science page to understand how sensing and guidance work together.
Compare all DreamLink models
See Lite, Pro, and Ultra side by side before you choose.
Explore DreamLink One Lite
Best fit if you want essential sensing, gentle guidance, and a lower-friction starting point.
Read the science behind DreamLink
Learn how sleep staging, EEG, and closed-loop guidance power the system.
Related Guides
International Orders
How cross-border orders work, what can affect timing, and what to confirm before checkout.
Order Tracking
Where to check shipment progress, what each status means, and when to contact support.
Warranty Coverage
What the DreamLink warranty typically covers, what is excluded, and how to file a claim.