Support Center
Warranty Coverage
What the DreamLink warranty typically covers, what is excluded, and how to file a claim.
What is usually covered
- Manufacturing defects in materials or assembly
- Failures that occur under normal use and approved care
- Power or connection issues caused by covered hardware faults
What is usually not covered
- Accidental damage or liquid exposure outside approved guidance
- Unauthorized repairs or modifications
- Damage caused by non-approved cleaning or power accessories
How to file a claim
- 01Collect your order number, serial number, and photos or video of the issue.
- 02Contact support with a clear description of when the issue started.
- 03Follow any diagnostic steps before shipping the device back.
Next Step
Use this guide to choose the right DreamLink
If you are comparing DreamLink after reading this guide, start with the full lineup, then look at DreamLink One Ultra for the deepest EEG coverage, real-time emotional analysis, and flagship sleep intelligence. Finish on our science page to understand how sensing and guidance work together.
Compare all DreamLink models
See Lite, Pro, and Ultra side by side before you choose.
Explore DreamLink One Ultra
Best fit if you want the deepest EEG coverage, real-time emotional analysis, and flagship sleep intelligence.
Read the science behind DreamLink
Learn how sleep staging, EEG, and closed-loop guidance power the system.
Related Guides
Product Care Guide
Cleaning, storage, and handling best practices that protect DreamLink's sensors and fabric.
Firmware Updates
How DreamLink firmware updates work, when to install them, and how to avoid failed updates.
Order Tracking
Where to check shipment progress, what each status means, and when to contact support.