Support Center
Order Tracking
Where to check shipment progress, what each status means, and when to contact support.
Where to track
Use the tracking link in your order confirmation or shipping email first. It will be more current than a manual status request to support in most cases.
Common statuses
- Label created: the parcel is planned but may not be in the carrier network yet
- In transit: the carrier has accepted and is moving the parcel
- Out for delivery: final-mile handoff is in progress
- Exception or held: the carrier needs more time, address confirmation, or customs clearance
When to contact support
Contact support if the tracking page has not updated for several business days, if the parcel shows delivered but was not received, or if the delivery address needs urgent correction before the final handoff.
Next Step
Use this guide to choose the right DreamLink
If you are comparing DreamLink after reading this guide, start with the full lineup, then look at DreamLink One Lite for essential sensing, gentle guidance, and a lower-friction starting point. Finish on our science page to understand how sensing and guidance work together.
Compare all DreamLink models
See Lite, Pro, and Ultra side by side before you choose.
Explore DreamLink One Lite
Best fit if you want essential sensing, gentle guidance, and a lower-friction starting point.
Read the science behind DreamLink
Learn how sleep staging, EEG, and closed-loop guidance power the system.
Related Guides
International Orders
How cross-border orders work, what can affect timing, and what to confirm before checkout.
Customs & Duties
What customs fees are, when carriers collect them, and how to avoid clearance delays.
Warranty Coverage
What the DreamLink warranty typically covers, what is excluded, and how to file a claim.