Support Center
International Orders
How cross-border orders work, what can affect timing, and what to confirm before checkout.
What changes on international orders
Cross-border shipments typically involve longer handoff chains, customs review, and market-specific documents. That means timing can vary more than domestic delivery windows.
Before checkout
- Confirm the exact destination address format
- Review local import requirements for electronics or connected devices
- Check whether duties or taxes are prepaid or collected on arrival
How to reduce delays
Use the recipient name that matches local customs records, include apartment or unit information clearly, and respond quickly if the carrier asks for supporting documents.
Next Step
Use this guide to choose the right DreamLink
If you are comparing DreamLink after reading this guide, start with the full lineup, then look at DreamLink One Lite for essential sensing, gentle guidance, and a lower-friction starting point. Finish on our science page to understand how sensing and guidance work together.
Compare all DreamLink models
See Lite, Pro, and Ultra side by side before you choose.
Explore DreamLink One Lite
Best fit if you want essential sensing, gentle guidance, and a lower-friction starting point.
Read the science behind DreamLink
Learn how sleep staging, EEG, and closed-loop guidance power the system.
Related Guides
Customs & Duties
What customs fees are, when carriers collect them, and how to avoid clearance delays.
Order Tracking
Where to check shipment progress, what each status means, and when to contact support.
Warranty Coverage
What the DreamLink warranty typically covers, what is excluded, and how to file a claim.