Support Center
Unboxing Your DreamLink
What is in the box, what each component does, and what to inspect before setup.
Included in the box
Keep the packaging until your first successful week of use. It is the safest way to transport the pillow if support needs diagnostics or if you later return the unit.
- DreamLink pillow unit
- Power adapter and regional plug accessories
- Care and safety insert
- Quick-start card
What to inspect right away
Check for visible shipping damage, unusual odour beyond normal packaging smell, or a warped sensor surface. Minor fabric creasing is normal after transit; torn seams and cracked housings are not.
Confirm the serial label is present and readable. Support may ask for it if activation or warranty registration fails.
Before you throw anything away
- Photograph the serial label and shipping box
- Keep the adapter tied to this unit
- Retain receipts and order confirmation emails
Next Step
Use this guide to choose the right DreamLink
If you are comparing DreamLink after reading this guide, start with the full lineup, then look at DreamLink One Lite for essential sensing, gentle guidance, and a lower-friction starting point. Finish on our science page to understand how sensing and guidance work together.
Compare all DreamLink models
See Lite, Pro, and Ultra side by side before you choose.
Explore DreamLink One Lite
Best fit if you want essential sensing, gentle guidance, and a lower-friction starting point.
Read the science behind DreamLink
Learn how sleep staging, EEG, and closed-loop guidance power the system.
Related Guides
Quick Start Guide
Set up DreamLink from box to first sleep session in under ten minutes.
Warranty Coverage
What the DreamLink warranty typically covers, what is excluded, and how to file a claim.
Product Care Guide
Cleaning, storage, and handling best practices that protect DreamLink's sensors and fabric.